How the Process Works
01
Submit your project details, estimated square footage, and any inspiration
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We review your request and recommend collections or layout options
03
Pricing, freight, and estimated timelines are provided
04
A deposit is collected to begin sourcing or production
05
Production and logistics are coordinated based on your project
06
Final balance is due prior to shipment
Project Size & Shipping Considerations
Our materials are substantial in weight and freight plays a significant role in overall project cost. For this reason, larger projects are typically more efficient from a shipping standpoint.
Smaller projects may result in a higher cost per square foot due to freight. In some cases, clients choose to phase projects or coordinate orders to improve efficiency.
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​Projects below typical volume thresholds may experience a higher cost per square foot due to freight allocation.
Lead Times
Most materials are custom-produced or sourced specifically for each project. Typical lead times range from approximately 8 to 16 or more weeks depending on the collection, quantity, finish, and delivery location.
All timelines are estimates only and are not guaranteed. Variations may occur due to production schedules, freight coordination, port conditions, weather, or other factors outside our control.
Material Characteristics
Our pavers are designed to reflect natural texture, depth, and variation. Subtle differences in tone, surface finish, and detail may occur between batches or production runs.
Samples, photography, and installed projects may appear slightly different from final delivered materials due to lighting, environment, and natural variation. These characteristics are intentional and contribute to the overall aesthetic of the product.
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These variations are considered a hallmark of handcrafted and specialty materials and contribute to the uniqueness of each installation.
Project & Ordering Policies
Deposits & Payments
A deposit is required before sourcing or production begins. The remaining balance is due prior to shipment unless otherwise arranged in writing.
Delivery & Site Conditions
Materials are delivered via freight. The receiving party is responsible for proper site access and unloading unless otherwise arranged.
Liability
We supply materials only and are not responsible for installation methods, site preparation, labor, or third-party work.
Custom Production
Each order is produced or sourced specifically for the project. Orders become non-cancelable and non-refundable once production or supplier commitments have begun.
Damage or Shortage Claims
Any visible damage or shortages must be reported within 48 hours of delivery and supported with clear photos and documentation.